Video Calling Basics (FaceTime, Zoom)

Set up FaceTime, Zoom, or other apps to video call family and friends. Step-by-step for iPhone and Android.

Video calling lets you see and talk to family and friends

With a smartphone, tablet, or computer and a good internet connection, you can have face-to-face conversations from home.

What you need

  • A smartphone, tablet, or computer with a camera
  • Wi‑Fi or mobile data — video uses more data than a phone call
  • The app the other person uses (FaceTime, Zoom, WhatsApp, etc.)

FaceTime (iPhone and Mac)

FaceTime comes built in on Apple devices. Both people need an Apple ID (email) and an iPhone, iPad, or Mac.

To start a FaceTime call:

  1. Open the FaceTime app.
  2. Tap + or type the person’s phone number or email.
  3. Tap the video icon to call.

Tip: If someone calls you on FaceTime, tap the green button to answer.

Zoom

Zoom works on iPhone, Android, and computers. Many doctors and families use it for video calls.

To join a Zoom call:

  1. Download the Zoom app from the App Store or Google Play.
  2. The person hosting will send you a link or a meeting ID and password.
  3. Tap the link, or open Zoom and enter the meeting ID and password.
  4. Tap Join.

Tip: You do not need a Zoom account to join a meeting someone else set up.

WhatsApp and other apps

WhatsApp, Google Meet, and Skype also support video calls. The steps are similar: open the app, find the person or meeting link, and tap to start or join.

  • WhatsApp: Open a chat, tap the video icon at the top.
  • Google Meet: Often used for doctor visits; you’ll get a link to join.

If the call won’t connect

  • Check your Wi‑Fi or mobile data — make sure you’re connected.
  • Restart the app or your device.
  • Move closer to your Wi‑Fi router if the signal is weak.
  • Close other apps that might be using the internet.

Quick tips for better video calls

  • Face a window or lamp so your face is well lit.
  • Hold the phone steady or prop it up.
  • Use earphones or headphones if there’s echo.
  • If video is choppy, try turning off video and use audio only.