Tech help that feels like family

Patient, judgment-free support for your phone, tablet, and computer. We explain everything step-by-step — as many times as you need.

Tell Us What You Need

No confusing forms. No pressure. Just friendly help.

Background-checked techniciansScam protection includedWe never rush youFamily can join calls

Scam Pressure Tactics: What to Watch For?

Play the audio below to hear how scammers use pressure and urgency, and how to protect yourself.

Prefer a short read? See Understanding Scams

What do you need help with?

Tap or click a card to get started. We’ll point you in the right direction.

What brings you here today?

We help with the things that matter most. Click or tap to learn more.

Device setup & basic training

Initial smartphone/tablet configuration (accounts, contacts, apps). We explain calling, texting, email, and video calls step-by-step. Setting up accessibility (large text, voice commands, hearing aid compatibility). Wi‑Fi and basic settings.

Telehealth & medical technology support

Setting up and troubleshooting video appointments (Zoom, Doxy.me, patient portals). Configuring wearable health devices (fitness trackers, blood pressure, glucose monitors). Accessing prescription refills and medical records. Secure communication with healthcare providers.

Social connection & communication

Video calling setup (FaceTime, Zoom, WhatsApp, Skype). Social media basics (Facebook for family). Email management and organization. Digital photo sharing and family updates.

Online safety & security

Scam and phishing awareness. Password management and two-factor authentication. Privacy settings. Safe online shopping and banking. Identifying suspicious calls, texts, and emails.

Smart home & assistive technology

Voice assistants (Alexa, Google Home for reminders, calls, smart lights). Medical alert systems and emergency devices. Smart home (thermostats, door locks, cameras). Medication reminder apps and dispensers.

How It Works

Simple 3-step process to get the help you need.

Tell us what's wrong

Call us, or use the form — we can even call you back at a time that works.

We'll contact you within 24 hours

We'll explain what we can do and schedule a time that works for you.

Get help your way

Phone walkthrough, video call, or visit in person — whatever you're comfortable with.

Learn Tech in Minutes

View all guides

Smartphone Camera Uses Beyond Photography

Use your camera to scan QR codes, turn paper into PDFs, translate text, and more.

Device

Understanding Scams and Fraud

Tech support, phone, and email scams: how to spot them, red flags, safe steps, and what to do if you sent money.

Safety

You've Been Hacked. It Sucks. Now What?

Clicked a bad link? Something feels off? Don't panic. Step-by-step recovery: disconnect, change passwords, run a scan, and get back in control.

Safety

Pause. Reflect. Protect. (scam safety guide)

One simple habit that blocks most scams. A muscle-memory response for moments when something feels off — like 'Stop, drop and roll' for fraud.

Safety

The "Bank Safe" Guide: How to Stop Fraud Before Money Leaves the Account

How families and banks can prevent financial scams. Trusted Contact forms, red flags, and AARP Bank Safe principles from a real $25,000 near-miss case.

Safety

Video Calling Basics (FaceTime, Zoom)

Set up FaceTime, Zoom, or other apps to video call family and friends. Step-by-step for iPhone and Android.

Communication

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Who we are

Patient, background-checked Tech Concierges ready to help

Molham

Background-checked

Founder & Designer

Sarah

Background-checked

Tech Concierge

Marcus

Background-checked

Tech Concierge

Photos from Unsplash

What families are saying

“I was so scared I'd mess up my phone. Sarah walked me through everything twice, and never made me feel silly. Now I can text my grandkids myself!”

— Margaret, 78

Helped with: Texting and photo sharing

“My dad almost fell for a scam call. Now he knows to check with KindTech first. Worth every penny for the peace of mind.”

— James (son of client)

Helped with: Scam protection training

Your safety is our priority

We check for scams before helping with anything

Every request is reviewed for suspicious activity.

Your information stays private

We never share your details or sell your data.

Background-checked support staff

All technicians pass thorough screening.

Family members can join sessions

Adult children are welcome on calls for peace of mind.

Scam safety guides

Understanding scams

How to spot tech support, phone, and email scams — and stay safe

Recovery guide

You've been hacked? Step-by-step recovery: disconnect, change passwords, run a scan

Quick habit

Pause. Reflect. Protect. — One simple habit that blocks most scams

Choose what works for you

Simple plans for one-time help or ongoing support. Clear prices — no surprises.

Online Session

Your loved one will connect with one of our experienced Tech Concierges in a 1 hour session. They'll help them fix what's not working with their phone, computer, tablet, or teach them something new.

Session

$90$75

1-hour session with a Tech Concierge. Fix devices, learn something new, or get help with any tech question.

Membership

Our U.S. based Tech Concierges will teach your loved ones how to use their technology, fix what's not working, install software, and be there to answer quick questions throughout the year. Includes a "Get Started" Session up to 90 minutes, unlimited Quick Support and FREE access to on-demand How To Guides & Videos.

Individual

$240

$228/year

One person — full access. Ideal for individual seniors who want ongoing tech support.

Couples

$360

$340/year

Two people — shared support. Perfect for couples who want tech help together.

Not sure which plan? Talk to us first — it's free.

KindTech

Understanding Scams and Fraud

Simple, clear advice to keep your phone, computer, and passwords safe without the headaches.

Free Download: Understanding Scams and Fraud

Feel safer online in just 5 minutes.

A simple, printable guide for anyone who wants to avoid scams, pop-ups, and tech headaches—without the jargon.

Scammers use urgency and fear to get you to act fast.
Never pay with gift cards or share one‑time codes.
If you are unsure, pause and verify with someone you trust.

Download the Free Guide (PDF)

(No sign-up. No nonsense. Just help.)

Hello, I'm Molham.

Most days you'll find me hiking, binge-watching sci-fi movies, sipping on classic iced lemonade, and geeking out over digital design and branding while listening to the soothing vocal stylings of techno/house music. I've spent the last 14 years designing digital products and helping people feel confident using technology.

I believe good tech support should feel calm, clear, and human. No pressure. No judgment. Just practical steps that keep you safe and in control.

What I do best

Turn confusing tech problems into simple, doable steps.
Help you spot scams, avoid risky clicks, and protect your accounts.
Teach you a few repeatable habits so you don't have to memorize everything.

My philosophy

Technology should be a tool, not a headache.

If something feels urgent, scary, or "too weird", you can always pause and verify.

Hot take

Blankets should never be tucked under the ends of beds. Let the feet move and breathe freely.

Written by

Molham Bakir

Questions we hear often

Still have questions? We’re here to help.

Ready to get help?

We're here when you need us.

Request a Call Back Describe Your Issue

Or call us: XXX-XXX-XXXX · Monday–Friday, 9am–5pm

No obligation. No pressure. Just a friendly conversation about how we can help.