Telehealth Appointments: Your Complete Setup Guide
Everything you need for video doctor visits: devices, apps, tips, and troubleshooting.
Everything you need for video doctor visits
From choosing a device to joining the call, this guide covers the full telehealth setup. See also our article on joining specific platforms like Zoom and Doxy.me.
Choosing your device
- Smartphone — Works well. Hold steady or prop it up.
- Tablet — Larger screen, easier to see. Good choice.
- Computer — Laptop or desktop with camera and microphone.
Any device with a camera, microphone, and internet will work.
Internet connection
Use Wi‑Fi when possible — it’s usually more stable than mobile data. Sit close to your router. Close other apps that use the internet.
Before your visit
- Test your camera and microphone.
- Charge your device and plug in if possible.
- Find a quiet, private, well-lit spot.
- Have medications and questions written down.
- Join a few minutes early.
If something goes wrong
- Refresh the page or restart the app.
- Check your internet connection.
- Call the office — they can switch to a phone call if needed.
Quick tips
- Your doctor’s office will send a link — tap it to join.
- Allow camera and microphone when the browser or app asks.
- For step-by-step help with Zoom or Doxy.me, see our dedicated telehealth article.