Privacy Policy

1. Introduction

Kind Tech Ops, LLC ("we," "us," or "our") operates the KindTech website and tech support services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, request support, or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, phone number, email address, and mailing address when you request support, complete our onboarding flow, or contact us.
• Support-related information: Details about your tech issues, device types, preferences (e.g., in-person vs. phone support), and notes from support sessions.
• Usage data: Pages visited, time spent on the site, and how you interact with our website (e.g., via analytics tools).
• Communications: Records of emails and support requests when you contact us through our website, email, or other channels.

3. How We Use Your Information

We use your information to:

• Provide tech support and schedule sessions
• Send appointment confirmations and follow-ups via email (with your consent)
• Improve our services and website
• Respond to your inquiries and provide customer service
• Comply with legal obligations and protect our rights

4. Third-Party Services

We use trusted third-party services to operate our business. These providers may process your data on our behalf:

• Supabase: Database and storage for onboarding and support data
• Vercel: Website hosting and analytics (page views, performance metrics)
• Clerk: User authentication and account management
• Intercom: Customer support chat (may receive your name, email, and support history when you contact us)

Each provider has its own privacy policy. We select providers that adhere to industry-standard security and privacy practices.

5. Affiliate Links and Partnerships

Some links on our website (including in our trusted links directory and app recommendations) are affiliate links. If you sign up or make a purchase through these links, we may earn a small commission at no extra cost to you. We only recommend products and services we believe are helpful and safe for our audience. We disclose this relationship near any monetized link. Affiliate partners and networks (e.g. CJ Affiliate) may set cookies or receive data when you click these links; their practices are governed by their own privacy policies.

6. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at hello@kindtech.support. We will respond within a reasonable timeframe.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Kind Tech Ops, LLC
8401 Mayland Dr #5596, Richmond, VA 23294
Email: hello@kindtech.support