Terms and Conditions

1. Agreement to Terms

By accessing or using the KindTech website, services, or any related offerings provided by Kind Tech Ops, LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our services.

2. Description of Services

KindTech provides senior-focused tech support, including but not limited to: device setup and training, telehealth and medical technology support, social connection and communication assistance, online safety and security guidance, smart home and assistive technology help, and group workshops. Services may be delivered via phone, video call, in-person visit, or other agreed-upon methods.

3. User Obligations

You agree to:

• Provide accurate and complete information when requesting support or creating an account
• Use our services only for lawful purposes and in accordance with these Terms
• Not share your account credentials or allow unauthorized access to your devices during support sessions
• Cooperate with our technicians in good faith to resolve tech issues
• Notify us promptly if you suspect any unauthorized use of your information

4. Free Educational Services

KindTech provides its educational content, guides, tutorials, and resources free of charge. We do not currently charge for access to our website or its content. If we introduce any paid offerings in the future, we will update these Terms and provide clear notice before any fees are charged.

5. Scheduling and Sessions

Session requests are subject to availability. We will make reasonable efforts to accommodate requested times and will notify you of any changes. We may cancel or reschedule due to unforeseen circumstances and will offer alternatives where possible.

6. Intellectual Property

The KindTech website, content, logos, guides, and materials are owned by Kind Tech Ops, LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent. You may use our free guides and resources for personal, non-commercial use.

7. Limitation of Liability

To the fullest extent permitted by law, Kind Tech Ops, LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of data, loss of profits, or business interruption. Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid us for the relevant service in the twelve (12) months preceding the claim.

7b. Health and Medical Technology Disclaimer

Kind Tech Ops, LLC provides technology support and education only. We are not a healthcare provider, medical practice, or licensed health professional. Our assistance with telehealth apps, medical devices, wearable trackers, and health-related technology is limited to the technical setup and operation of those tools — it does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for any health-related decisions. Kind Tech Ops, LLC is not subject to HIPAA as a covered entity or business associate, and you should not share sensitive protected health information (PHI) with us except as necessary for technical troubleshooting.

8. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components. We provide guidance and support; we do not guarantee specific outcomes or that all tech issues will be resolved.

9. Indemnification

You agree to indemnify, defend, and hold harmless Kind Tech Ops, LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

11. Termination

We may suspend or terminate your access to our services at any time for any reason, including violation of these Terms. You may stop using our services at any time. Upon termination, your right to use our services ceases immediately.

12. Dispute Resolution

Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation. If we cannot resolve the dispute within 30 days, either party may pursue other remedies available under applicable law. These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated Terms. If you do not agree, you must stop using our services.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact

For questions about these Terms and Conditions, contact us at:

Kind Tech Ops, LLC
8401 Mayland Dr #5596, Richmond, VA 23294
Email: hello@kindtech.support